Cancellation policy
The customer pays the cancellation fee configured for the applicable time window. Same-day cancellations retain 100%; other default windows retain 50%, 10%, or 3.3%. An administrator may override the fee for a specific booking.
Cancellations & refunds
Cancellation fees and refund terms.
This policy explains the current cancellation fee schedule and how eligible refunds are calculated for Seatac Co. bookings.
Cancellation fee schedule
Same calendar day as pickup: 100% of the booking total. Within 24 hours of pickup: 50% of the booking total. 24 to 48 hours before pickup: 10% of the booking total. More than 48 hours before pickup: 3.3% of the booking total.
Refund policy
The customer pays a 10% refund fee plus any non-refundable payment-processing cost. The remaining eligible balance is returned to the original payment method. Current refund deduction: 10% of the booking total. The customer is responsible for this deduction and any non-refundable payment-processing cost. These amounts are shown before cancellation is confirmed.
Refund timing and support
Approved refunds are submitted to the original payment method. Your bank or card issuer controls when the credit appears. Contact hello@seatac.co or (206) 737-0808 with questions about a cancellation or refund.