Terms of service for bookings and reservation communications.

Reservation requests are subject to vehicle availability, scheduling rules, and successful payment. A quote does not guarantee availability until the booking is created and payment is confirmed.

You are responsible for accurate pickup times, addresses, flight details, passenger information, and contact details. Incorrect or incomplete information may affect service.

Payments are processed securely by our payment provider. The customer pays the cancellation fee configured for the applicable time window. Same-day cancellations retain 100%; other default windows retain 50%, 10%, or 3.3%. An administrator may override the fee for a specific booking. The customer pays a 10% refund fee plus any non-refundable payment-processing cost. The remaining eligible balance is returned to the original payment method. See the Cancellations & refunds policy for the current fee schedule.

We may use analytics, advertising, attribution, and fraud-prevention services to understand how customers find and use the service, measure whether advertising results in completed bookings, improve booking experiences, and allocate marketing spend. Subject to applicable law and consent requirements, these services may receive pseudonymous click or campaign identifiers, device or browser signals, booking-event timestamps, transaction identifiers, and booking value or refund adjustments. Payment card numbers and security codes are not shared for advertising measurement.

For booking changes or questions, contact hello@seatac.co or (206) 737-0808 as soon as possible.